Volunteer

Volunteer with us

We’re looking for volunteers to assist us at Stockton Wellbeing Hub.

This role offers the chance to make a positive impact, develop new skills, and be part of a supportive team.

Minimum time requirements

The minimum time requirement is half a day a week, but you could volunteer for up to one and a half days each week.

Volunteer times are between 9:15am to 1:15pm or 12:45pm to 4:45pm, Monday to Friday.

Role description

This role offers an opportunity for you to welcome people into the Wellbeing Hub, you will be the first person someone comes into contact with, ensuring they receive a friendly greeting and a warm welcome.

You will be able to make drinks for people coming into the Wellbeing Hub and offer support with gathering information for reporting, and setting up rooms.

You’ll be able to provide additional assistance for visitors with individual needs following Catalyst’s procedures and the Wellbeing Hub e.g. guidance for visual impaired service-users or support for those with mobility issues.

Who you will work alongside

You will be volunteering alongside a team of staff from:

  • Catalyst Stockton

  • Impact on Teesside

  • Change Grow Live

  • Tees, Esk, and Wear Valley (TEWV) NHS

  • Stockton Borough Council Adult Mental Health Services

  • Stockton District Advice and Information Service

  • voluntary sector organisations delivering activities and appointments as part of the NHS long term plan and Stockton’s Community Mental Health Transformation agenda

Responsibilities

Responsibilities include:

  • supporting the set-up of rooms for meetings/ conferences.

  • being happy to approach people to get drinks orders or to support the warm welcome for people into the building.

  • answering the phone in a professional and welcoming manner and passing queries to the appropriate staff member.

  • being an integral part of a multi-skilled team of volunteers.

  • receiving supervision and support from the Wellbeing Hub Project Manager (WBHM), seeking advice and guidance from the WBHM when necessary.

  • supporting serving refreshments as required and cleaning cups and wiping down surfaces.

  • carrying out duties with due regard to the Catalyst Volunteer agreement, handbook, and the equal opportunities policy.

Knowledge and skills

The knowledge and skills that will be helpful:

  • being able to support, encourage and enable others

  • having an understanding of challenges and barriers for people accessing services and activities

  • having an understanding of mental health and ill mental health difficulties that individuals may face

  • having an understanding of information collection for data reporting

  • having good communication skills and the ability to start a conversation with people from all walks of life, in person and on the telephone

Personal qualities and skills

Personal knowledge and skills that will be helpful:

  • being non-judgemental

  • being a team player

  • having the ability to solve problems and think creatively

  • being willing to learn, develop and progress

  • being helpful, honest, friendly and supportive

General requirements

General requirements for this role:

  • completing relevant training

  • claiming your own expenses

A Disclosure and Barring Service (DBS) check may be required.